Customer Support Policy
Customer Support Policy
At Kvijmart, we are committed to providing excellent customer support. Our team is here to assist you with any queries or issues you may have.
1. Support Channels
Phone: 9996277732 (Mon–Sat, 10 AM – 7 PM IST)
Email: kvijshoppingmart@gmail.com (Response within 24 hours)
WhatsApp: 9996277732
Live Chat: [Coming Soon]
2. Response Time
We aim to respond to all queries within 24 business hours.
Urgent issues (e.g., payment failures, order cancellations) are prioritized.
3. Order Support
Track your order status via "My Account" > "Order History".
For delayed or missing orders, contact us with your order ID.
4. Product Support
For product-related queries (specifications, compatibility, etc.), contact the seller directly or reach out to our support team.
5. Technical Support
If you face issues with website functionality, account access, or payments, our technical team will assist you.
6. Feedback & Complaints
We value your feedback. Share your experience at kvijshoppingmart@gmail.com.
Complaints are escalated to senior management for resolution within 48 hours.
7. Seller Support
Sellers can access dedicated support via the Seller Dashboard.
For onboarding or listing issues, contact seller-support@kvijmart.com.
8. Contact Us
Email: kvijshoppingmart@gmail.com
Phone: 9996277732
Address: 156, Mohammadpur Rohi, Fatehabad, Haryana 125048
