Return Policy - KVijMart.com

Effective Date: February 12, 2026

At KVijMart, customer satisfaction is our priority. This Return Policy outlines how returns and refunds are processed on our platform.

1. Return Eligibility

1.1 Return Window: Most items can be returned within 7-14 days from the date of delivery (varying by product category).

1.2 Condition Requirements: Products must be:

- Unused and in original condition

- In original packaging with all tags attached

- With all accessories and documentation

- Not damaged due to misuse

1.3 Non-Returnable Items:

- Digital products and downloads

- Customized or personalized items

- Intimate clothing and undergarments

- Items that show signs of use or wear

- Clearance or final sale items (marked at purchase)

- Items purchased more than 14 days ago

2. Return Process

2.1 Initiate Return:

- Log into your KVijMart account

- Go to Order History

- Select the order containing the item

- Click "Initiate Return"

- Select reason for return

- Provide supporting images if applicable

2.2 Return Approval:

- Our team reviews your request within 48 hours

- You will receive approval/rejection via email

- Return shipping label will be provided for approved returns

2.3 Ship Your Item:

- Use the provided shipping label

- Pack the item securely

- Drop off at authorized shipping center

- Keep your tracking number for reference

3. Return Shipping

3.1 Prepaid Returns: For defective or incorrect items, we provide prepaid shipping labels.

3.2 Customer-Paid Returns: For returns due to change of mind, customers bear return shipping costs.

3.3 Shipping Time: Return shipping typically takes 3-7 business days.

4. Refund Processing

4.1 Inspection Period: Upon receipt, items are inspected within 2-3 business days.

4.2 Refund Timeline: Approved refunds are processed within 5-7 business days from inspection.

4.3 Refund Method: Refunds are credited to the original payment method.

4.4 Deductions: Return shipping costs may be deducted from refunds (except for defective items).

5. Special Cases

5.1 Defective Items: We will cover return and replacement shipping costs.

5.2 Wrong Item Received: Full refund or replacement at no cost.

5.3 Damaged in Transit: Contact us immediately with photos. We will arrange a replacement or refund.

6. Exchange Policy

6.1 Size/Color Exchange: Items can be exchanged for different sizes or colors within the return window.

6.2 Exchange Shipping: We cover exchange shipping for defects. Customer pays for preference changes.

7. Non-Refundable Situations

We cannot process refunds if:

- Items show signs of use or damage

- Tags or packaging have been removed

- Items were used beyond examination

- Return is initiated after the return window

- Customer cannot provide proof of purchase

8. Seller Return Policies

For items from third-party sellers, individual return policies may apply. These will be clearly marked at purchase. Please review seller-specific policies before buying.

9. Return Status Tracking

You can track your return status anytime:

- Log into your account

- Go to My Returns

- View status updates and tracking information

10. Contact Us for Returns

For return-related queries:

Email: kvijmartonline@gmail.com

Phone: +918572867069

Address: 156, Mohammadpur Rohi, Fatehabad, Haryana 125048

Return Hours: Monday-Friday, 9 AM - 6 PM IST

11. Exceptions

KVijMart reserves the right to:

- Decline returns that violate this policy

- Suspend return privileges for repeat abusers

- Modify this policy with 15 days notice

Last Updated: February 12, 2026